FAQ’s
Questions?
The Web Design Diva
Frequently Asked Questions
Working with an Expert Virtual Assistant
What is an Expert Virtual Assistant?
An Expert Virtual Assistnat is a professional who has advanced knowledge in a particular field, and pride themselves on continuous learning and growth in their industry. They work remotely to provide services that help free up your time so you can dedicate yourself to building your business.
How does working with an Expert Virtual Assistant instead of a full-time employee benefit my business?
When you hire an Expert Virtual Assistant (EVA), you pay only for the work completed. A EVA is a skilled professional independent contractor and handles your business remotely, so there are no overhead costs, paid benefits, taxes, training, or downtime like there would be if you hired an employee.
Communication
What is the best way to communicate with you?
Email is usually the best way to communicate with me; however, Zoom calls, phone calls, and Slack messages may also be used (I set up a Slack Group for all my clients).
You can schedule a zoom call or phone call with me here.
What is your turn-around time for responding to emails, phone calls, or text messages?
I will response as quickly as possible, but within no more than 24 business hours.
What are your hours?
My normal business hours are Monday through Thursday, 9:00 a.m. through 4:00 p.m. CST.
My Work Processes
What services do you offer?
I specialize in creating Websites in WordPress, with emphasis on the Divi Theme layouts, making the site easy to maintain and manage.
I also offer graphic design services such as logo design, business cards, flyers, brochures, post cards, etc.
For a limited number of clients, I also offer general administrative services.
You can see a full list of services I offer here.
Do you work alone, or do you have a team that supports you?
I normally work alone. However, I am affiliated with a team of Virtual Experts® who can help me as needed. If you need a skill I am not an expert at, I am happy to refer you to one of the Virtual Experts® who specialize in that area.
How do you handle confidential information?
There is a confidentiality promise in our agreement. None of your personal or business information will be disclosed to third parties without your written consent unless required to testify in a court of law. We will be happy to sign a confidentiality agreement if desired.
Payment Process
Will I need to sign a contract to work with you?
Yes. Contracts are required to ensure that we are on the same page in regards to the services that will be provided and the pricing that we have agreed upon.
What is your invoicing process?
Website Packages: 50% Deposit: Payment for 50% of the Website Package must be received before work begins. The balance is due upon completion of the project and before final files are released to the client.
Hourly/Do-Not-Exceed Rates: Invoices are sent the first of each month for services provided in the previous month. Invoices are due upon receipt – with the exception of the first invoice. Your first invoice requires a 50% deposit based on the expected scope of work to be performed. The balance is sent the first of the following month.
What forms of payment do you accept?
All payments are made through PayPal. PayPal is preferred because of its security and flexibility.
NOTE: A PayPal account is NOT required to pay someone through PayPal.
- You pay with your credit or debit card, making checkout fast, easy, and very secure.
- Payments can be tracked and confirmed through your credit card and bank.
What if I no longer need your services?
To cancel my services, I only ask for a 14-day notice. Just send me an email at sharon@blalockconfidential.com and I will send you a final invoice after the 14-day notice for work already completed.
Getting Started
How do I get started?
Schedule your FREE 20-minute consultantation with me at a time that is convenient for you.
Then when that scheduled time comes, grab a cup of coffee and we will have a chat!
Still have a question?
Follow Me On
info@blalockconfidential.com
713-859-7804
Check Out My Services
Check out some of service packages I have to offer on my Services Page.
I look forward to working with you on your next project.